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Posted 4 days agoCustomer Service and Retention Specialist, Brokerage / Multi-carrier
(united States), United StatesRemote
Responsibilities
- - Create, update, and deliver policy options and documentation for customer review.
- Deliver more - We build efficiency into everything we do.
Requirements
- Experience conducting policy reviews, coverage counseling, and renewal consultations. - Ability to de-escalate challenging customer situations and resolve concerns over the phone. - Strong attention to detail and accuracy when handling policy information and documentation. -
- Experience working in a call center or other high-volume customer contact environment. How we hire We believe a great hiring
- While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams.
- We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact.
- Applicants must be able to live and work full-time in Ontario to be considered.
Benefits
- Quick Summary Help homeowners stay protected by reviewing renewals, reshopping coverage, and finding retention solutions across multiple carriers while delivering empathetic, licensed insurance expertise.
- We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
- The opportunity We are continuing to build our brokerage subsidiary, Elite Insurance Group (EIG), and we’re looking for a Licensed Agency Customer Service Retention Specialist to help homeowners maintain the coverage they need while finding the best possible value across multiple insurance carriers.
- You’ll combine insurance expertise, empathy, and resourcefulness to help customers make informed decisions while strengthening customer loyalty and satisfaction. Your
- What you’ll bring - Active Personal Lines or Property & Casualty Insurance License. - 2+ years of brokerage or multi-carrier insurance experience. - 1+ year of insurance sales, retention, or customer retention experience. -
- Experience managing multiple customer follow-ups, priorities, and tasks in a fast-paced environment. - Comfort navigating insurance systems, carrier platforms, and customer service technology.