Principal Managing Partner - Financial Software

London, United KingdomOn-site

Responsibilities

Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.
Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition.
Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.
Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.
Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap.
Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.
Craft and implement strategic roadmaps that drive customer success and Workday growth.
Foster a culture of proactive customer advocacy and outstanding service delivery.
Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities.
Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
Experience organization and use the features of their Workday Success Plan Engage the appropriate workmates to support account planning and feature adoption strategies About You Basic
experience of large account management, leading both account and delivery teams for software vendors or global SIs 5+ years of
experience in consulting or professional services, preferably with enterprise software solutions. Corporate Financial accounting experience or equivalent
qualifications in Finance & Accounting. Proven track record of building and maintaining strong C-level relationships. Other