Federal Support Engineer 3

Denver, United StatesHybrid

Responsibilities

Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management

These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices.
experience delivering technical support within SaaS environments for highly regulated public-sector customers.
Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures. Hands‑on
experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments
Able to work an on-call rotating schedule that requires weekend availability
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

experience delivering technical support to public‑sector environments and strictly regulated workloads. 5+ years of

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Datadog offers a competitive salary and equity package, and may include variable compensation.
Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is: $92,000 — $122,000 USD

The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments.
These customers include various government agencies and organizations with critical, sensitive missions.
As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads.
Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog. Whether you’re looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:
Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
Become a subject matter expert in many Datadog product areas
Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements
Provide mentorship to junior members of the team and serve as their escalation partner