other
Posted May 12Customer Experience Specialist
at Novig
Remote
$52,000
Requirements
- experience at the most electric moments in sports.
- - Sports knowledgeable: You understand betting lines, spreads, exchange mechanics, and the basics of market movement — or you're eager to learn fast.
Benefits
- EXPERIENCE SPECIALIST $52K
- meaningful equity ABOUT NOVIG Novig is building America's #1 sports prediction market.
- We're backed by some of Silicon Valley's top investors — Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana — who have collectively invested over $100M behind this vision.
- NOT FOR EVERYONE - Our work is tied to live sports - that means potential nights, weekends, and pressure included. - If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment. COMPENSATION &
- BENEFITS - $52k base, benchmarked at top-tier tech companies - Meaningful equity for every employee, regardless of role - 100% health premiums covered - 99% dental & vision covered - 401(k) with 4% company match - HSA + $1,080 annual company contribution SCHEDULE Day Shift | Monday – Friday | 9:00 AM – 5:00 PM ET Night & Weekend Shift | Thursday – Monday | 6:00 PM – 2:00 AM ET Both shifts are full-time.
Additional details
- Our mission is to financialize and democratize sports trading - taking a closed system run by casinos and turning it into a fair, efficient, two-sided market where the power sits with users.
- With Novig recently becoming a CFTC-designated market — the fastest designation of its kind in US history— we're bringing the prediction market built for sports fans nationwide.
- ABOUT THE ROLE This is your shot to be the voice and backbone of Novig's user
- You'll turn high-volume chaos into seamless support, fielding live chats and emails through Intercom, resolving time-sensitive issues when NFL and NBA slates are in full swing, and keeping the platform running smoothly when every second counts.
- This role is for someone who thrives under pressure, owns every interaction from first message to resolution, and knows when to act and when to escalate.
- You're the person who stays sharp across multiple tools simultaneously, speaks fluently to both frustrated power users and curious newcomers, and brings enough sports knowledge, from betting lines to exchange mechanics, to earn trust instantly.
- If prime-time game nights energize you and you want to grow inside a company redefining prediction markets, this is where you belong. WHO YOU ARE AND
- WHAT YOU WILL DO - Thrive in live, high-stakes environments: When the games are on and volume spikes, you stay calm, focused, and energized by the pace.
- - Take ownership of every interaction: You handle user inquiries with care and urgency, resolving issues thoroughly and knowing when to escalate.
- - Fast and high-quality: Using Intercom, you respond to chats and emails quickly while maintaining clear, accurate, and on-brand communication.