other
Posted 5 hours agoImplementation Project Manager
United StatesRemote
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Responsibilities
- Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget.
- Manage end-to-end technical projects requiring cross-functional alignment and execution for new and existing customers.
- Drive quality project delivery and long-term customer health by establishing clear project plans, tracking progress, identifying and mitigating risk, and conducting post-project debriefs.
- Coordinate internal and client-facing resources, aligning project delivery with customers’ desired business outcomes and Intellum’s company targets.
- Demonstrate strong platform knowledge and guide clients through technical decisions, including integrations, user management, and data structures.
- Identify potential project and technical risks early and proactively develop mitigation strategies.
- Document and share best practices, templates, and reusable assets to support consistent delivery excellence.
- Support operational discipline by maintaining accurate documentation and adherence to established processes. Customer
- Align project milestones to measurable client business outcomes and adoption goals.
- Identify opportunities to enhance client adoption and surface potential expansion opportunities to appropriate internal stakeholders.
- Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged.
- Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness.
- Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle. Metrics/Goals
Requirements
- This role requires strong project management capabilities, platform expertise, and the ability to collaborate across internal and customer teams to deliver measurable outcomes.
- experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term retention.
- experience in SaaS implementation, ideally at the enterprise level
- experience working with HR, Education, or similar systems •