operations
Posted Apr 2Program Manager II, Customer Success Operations
at brightwheel
United StatesRemote
Requirements
- You have a proven track record of managing the end-to-end customer lifecycle, with a specific focus on driving early-stage activation and long-term retention in a high-volume SMB environment.
- You excel in designing and implementing streamlined processes from the ground up and are adept at designing effective workflows, AI-enabled processes, and Salesforce (SFDC) automations.
- - Scalable Solutions: Design and implement new SOPs, reporting, and AI-enabled workflows, partnering with SFDC administrators to deploy tech-driven improvements.
- experience with customer-facing teams is highly preferred. - Analytical Fluency: Metrics-driven mindset with advanced Excel/Google Sheets skills (pivot tables, lookups);
- experience with data visualization tools like Sigma or Tableau a plus - Technical Proficiency: Proven ability to architect SFDC workflows and automations and collaborate with Systems Operations for timely implementation.
- - Stakeholder Management: Exceptional project management skills with the ability to influence senior management and cross-functional teams.
- - Customer Empathy: Deep understanding of customer needs and a commitment to delivering exceptional customer experiences.
Benefits
- Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology.
Contact
- We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
- We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture.
- All legitimate communications come from @mybrightwheel.com http://mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process.
- If you suspect fraudulent contact, reach out to security@mybrightwheel.com.