Associate Technical Success Manager

Sydney, AustraliaHybrid

Responsibilities

Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value.
Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits.
Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage.

At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
As an Associate Technical Success Manager (TSM) at New Relic, you will play a foundational role in nurturing technical relationships with customers, supporting their initial adoption and understanding of our platform.
Present platform capabilities and create new content; provide training to customers for ongoing proficiency. This role requires BS or equivalent
experience in Cloud technology (AWS, Azure, or Google Cloud Platform)
Cloud-Native Foundation: technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE).
Familiarity is desirable with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scripting for initial integration support and optimization. At least 1 year of
experience in a customer-facing role within SaaS or tech sectors
Experience with AI Tools;
Experience in prompt engineering/natural language processing ("vibe coding") to efficiently retrieve information or develop solutions.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com .

We are a global team of innovators and pioneers dedicated to shaping the future of observability.
As we continue to expand our global footprint, we're looking for passionate people to join our mission.
If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity
Your position is crucial in facilitating smooth onboarding and providing essential knowledge to drive platform utilization. What you'll do Customer Adoption:
Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives.
Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting.
experience: Computer Science or Computer Engineering
Skilled in communicating technical concepts clearly and building strong relationships.
A proactive attitude toward problem-solving and customer success.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day.