customer support
Posted Apr 27Enterprise Technical Support
at Notion
San Francisco, United StatesRemote
Requirements
- In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.
- WHAT YOU'LL ACHIEVE: - Work closely with our largest customers providing white-glove support to solve the most challenging support interactions - Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction - Lead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications, with a focus on unlocking AI usage for customers - Act as a bridge between your customers and Notion engineering
- experience in technical support, technical account management, or similar role - You have a strong understanding of and
- experience with REST APIs - You have
- experience advising customers on AI tool adoption - You have knowledge and
- experience troubleshooting desktop applications on Microsoft Windows and macOS - You have
- experience advising both technical and non-technical stakeholders, and communicating complex issues with clarity - You have knowledge of Single Sign-On including OAuth, SAML, and SCIM - You have strong analytical, debugging, and problem-solving skills - You are able to analyze server and client application logs and identify the root cause of errors - You have strong written and verbal communication skills and can work with both technical and non-technical audiences - You are able to balance user
- NICE TO HAVES: - Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies -
- Experience with scripting languages such as Python, Java, JavaScript, or TypeScript - Deep existing knowledge of Notion We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.
Benefits
- Notion is committed to providing highly competitive cash compensation, equity, and benefits.
- The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s
Additional details
- ABOUT US: Notion helps you build beautiful tools for your life’s work.
- Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
- In-person collaboration is essential to Notion's culture.
- We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days.
- Certain teams or positions may require additional in-office workdays.
- ABOUT THE ROLE: As a enterprise technical support specialist, you will work closely with our enterprise customers and engineers to resolve their most complex issues.
- You will also help build out systems and processes to manage tasks to completion.
- You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
- experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply.
- If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.