engineering
Posted Feb 22Forward Deployed Engineer
On-site
Responsibilities
- WHAT YOU'LL BE WORKING ON - Build and ship: Write production code—building integrations, configuring AI agents, and implementing platform logic based on customer workflows and scheduling rules. - Own implementations end-to-end: Create and manage technical project plans from scoping through go-live.
- Coordinate internal resources, delegate workstreams, and drive timelines to completion. - Engineer our moat: Our competitive advantage is our ability to stay in the weeds with customers until the technology works.
- This is a hands-on coding role, not purely project management. - Project leadership: Track record of managing complex, multi-workstream technical projects and coordinating cross-functional resources to deliver on time. - Customer-facing presence:
Requirements
- Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills.
- Our AI performs complex workflows with a human-like touch that patients love.
- Our AI agents outperform human schedulers and restore the time needed to focus on patients. - Early-stage with strong market validation: We’ve seen 10x revenue growth in the last year alone.
- Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. - Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. - In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage.
- You will architect the high-leverage systems and playbooks that transform these complex implementations into a repeatable, scalable infrastructure. - Be the technical face to customers: Serve as primary POC for customer technical teams—leading discovery sessions, unblocking integration issues, and building trusted advisor relationships. - Optimize AI agents in production: Monitor agent performance at scale, diagnose failure modes, and iteratively refine behavior to improve accuracy, reliability, and patient
- INTERESTING TECHNICAL CHALLENGES - AI agent tuning at scale: Configure voice agents for medical terminology and complex scheduling logic, then continuously refine as real-world edge cases emerge in production.
- - Debugging AI in the wild: Diagnose agent failures across integrations and LLM behavior, then implement fixes that generalize across deployments.
- experience to see if there's a good initial fit. - Applied Coding Exercise (1 hr) [Virtual]: Hands-on challenge for building and optimizing AI agents in healthcare. -
Experience
- REQUIREMENTS - Technical foundation: 3+ years of engineering
Benefits
- Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue.
- We’ve raised $10M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health.
- We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. - Founding team: Our co-founders bring a deep understanding of the healthcare landscape.
- - Workflow orchestration: Map and automate multi-step processes—scheduling, insurance verification, prescriptions, documentation—across diverse customer environments.
- WHAT WE OFFER - Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development - Meaningful equity: Early employee stock options with significant ownership potential - Comprehensive
- benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches - Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team - Impact at scale: Work that builds the infrastructure to help millions of patients access care INTERVIEW PROCESS At each stage, we decide within 24hrs and update you shortly after: - First Chat (15 min) [Virtual]: A casual conversation about the role and your
Additional details
- ABOUT CLARION The hardest part of healthcare shouldn’t be getting an appointment.
- Today, medical staff drown in backlogs of calls, faxes, and scheduling requests.
- This isn’t a failure of care - it’s a failure of capacity.
- We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need.
- WHY JOIN US? - Solving a real-world challenge: We’re addressing a critical problem that affects millions of patients and providers daily.
- We move faster, build stronger bonds, and create a cohesive culture.
- experience over time. - Grow accounts: Drive expansion post-launch by deploying new features, identifying upsell opportunities, and proactively solving emerging pain points. - Shape the product: Translate field observations and customer feedback into actionable
- experience shipping production systems while working directly with customers.
- Experience as a primary technical POC—comfortable leading architecture discussions and building relationships with technical stakeholders. - Product intuition: Ability to synthesize customer needs into insights that bridge field reality and engineering priorities.
- - Personalization that scales: Deploy agents that adapt to each organization's unique protocols and terminology without requiring bespoke rebuilds for every customer.