Lead - Product Specialist (Implementation) - SaaS

Hyderabad, IndiaOn-site

Responsibilities

Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
Drive proofs of concept and pilots for high-priority and complex customers.
Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.

We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application.
experience in Implementation and support of Enterprise SaaS products.
Strong software background and ability to master product functionality, boil down complex
experience in implementing cloud solutions.
Ability to communicate in business terms with non-technical customer stakeholders, and translate their
Experience driving technical discussions, discovery workshops with customers, mapping business
Ability to manage and work across multiple projects.
Experience working with remote teams across different time zones
Ability to learn new skills and operate in a fast-paced and changing environment.
Good to have knowledge of accounting principles, inventory management, and business processes optimization. •
Experience in the wellness/spa industry is a plus.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.