other
Posted 6 days agoLead - Product Specialist (Implementation) - SaaS
at Zenoti
Hyderabad, IndiaOn-site
Responsibilities
- Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
- Drive proofs of concept and pilots for high-priority and complex customers.
- Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
- Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application.
- experience in Implementation and support of Enterprise SaaS products.
- Strong software background and ability to master product functionality, boil down complex
- experience in implementing cloud solutions.
- Ability to communicate in business terms with non-technical customer stakeholders, and translate their
- Experience driving technical discussions, discovery workshops with customers, mapping business
- Ability to manage and work across multiple projects.
- Experience working with remote teams across different time zones
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Good to have knowledge of accounting principles, inventory management, and business processes optimization. •
- Experience in the wellness/spa industry is a plus.
Benefits
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.