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Posted May 19Lead - Product Specialist (Implementation) - SaaS
at Zenoti
Hyderabad, IndiaOn-site
Responsibilities
- Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
- Drive proofs of concept and pilots for high-priority and complex customers.
- Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
- Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application.
- experience in Implementation and support of Enterprise SaaS products.
- Strong software background and ability to master product functionality, boil down complex
- experience in implementing cloud solutions.
- Ability to communicate in business terms with non-technical customer stakeholders, and translate their
- Experience driving technical discussions, discovery workshops with customers, mapping business
- Ability to manage and work across multiple projects.
- Experience working with remote teams across different time zones
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Good to have knowledge of accounting principles, inventory management, and business processes optimization. •
- Experience in the wellness/spa industry is a plus.
Benefits
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contact
- To learn more about Zenoti visit: https://www.zenoti.com
Additional details
- Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
- As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business
- requirements and translating them to Zenoti product features for adoption by existing customers.
- You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions.
- If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements