Customer Support Agent - Shift Work

RomaniaOn-site

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Responsibilities

Troubleshoot common issues with products or services
Ensure customer satisfaction through high-quality, professional support at all times

This role is central to ensuring customer satisfaction by resolving enquiries and complaints effectively whilst maintaining a positive experience at every interaction.
Maintain thorough knowledge of Super's products and services to answer customer questions accurately
Experience in customer service or customer-facing roles
Ability to work effectively under pressure and in challenging customer interactions
Good computer skills What we offer

Medical / Health Insurance
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision.

We are on a mission to pioneer the world’s next era of play.
As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences.
Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
We are looking for a Customer Engagement Agent to join Super, responsible for delivering prompt, professional, and empathetic support to customers across multiple channels.
Respond promptly to customer enquiries across various channels
Acknowledge and resolve customer complaints in a professional and empathetic manner
Keep accurate records of customer interactions, comments, and complaints
Strong customer orientation with the ability to adapt to different types of customers and situations
benefits vary by country and will be shared during the hiring process. About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences.