other
Posted Apr 24Program Manager, Supportability - Prague, Czechia
at Outreach
Prague, CzechiaHybrid
Requirements
- About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams.
- Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions.
- From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions.
- Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team.
- World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
Additional details
- About The Team When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company—we are here to make our customers successful.” The Customer Success and Support teams are at the core of Outreach.
- We focus on driving real business impact for customers, not just supporting the technical specs of our product.
- We work to connect cross-functional stakeholders from Product, Marketing, and Engineering with customers.
- The ownership is tangible on this team—our customers' pain is our pain and their win is our win.
- The Role The Program Manager, Supportability is responsible for helping to identify where customer friction originates and systematically eliminating it.
- You will help execute feedback programs across customers, Support, and Product/Engineering to identify root causes of issues and drive durable fixes—through product improvements, better instrumentation, documentation, and other proactive measures.
- In the day-to-day you will run technical programs that improve supportability, prepare Support for new products and features, and drive change through clear insights.
- You are a self-starter with strong customer empathy and urgency, organized, process-minded, and an excellent communicator.
- Location While we are remote-friendly, we remain an "office-centric" company.
- This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your colleagues on weekly regular basis, attend in-person meetings and company events.