engineering
Posted 3 days agoSupport Engineer
at attentive
United StatesOn-site
Requirements
- Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.
- By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries.
- Communicate with customers via Zendesk, JIRA, or scheduled calls to best understand and identify customer issues and your role in addressing them.
- Possess high level of emotional intelligence, handling difficult situations with empathy and professionalism .
- Advanced ability to communicate and collaborate with cross-departmental partners and stakeholders.
- Experience in MarTech/AdTech or a technical service environment preferred.
- Strong written and verbal communication skills; ability to explain technical concepts to non-technical people and communicate urgency in tickets and live conversations.
- A critical thinker with the ability to logically and methodically investigate and problem-solve.
- Code Aptitude: A strong understanding of HTML/CSS and SQL required; familiarity with at least one programming or scripting language, such as JavaScript,, Liquid, or TypeScript is preferred.
- Familiarity with Webhooks, REST APIs, and API documentation
- BS/BA Degree or equivalent
Benefits
- You'll get competitive perks and
- benefits , from health & wellness to equity, to help you bring your best self to work.
- The US base salary range for this full-time position is $70,000 - $80,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location #LI-SJ1
Additional details
- We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships.
- Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture.
- We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index ! About the Role
- We’re looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on.
- You will serve as a key link between Customer Success (CS) and Engineering, enabling CS to help our customers employ Attentive technology to achieve their marketing goals.
- Serve as a technical point of contact support resource for Customer Success to drive the resolution of technical requests, involving:
- Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders’ expectations.
- Work cross functionally across Customer Success, Product and Engineering to triage and mitigate issues - including site event incidents.
- Creatively problem solve to develop strategic, reusable solutions. Identify bugs and effectively escalate to the appropriate internal parties. Your Expertise
- Affinity for problem solving and crafting innovative, reusable solutions.