Acquisitions Operations Coordinator

Toronto, CanadaOn-site

Responsibilities

Optimize acquisition channels including Refer-a-Friend (RAF), Verified Not-Activated, and Cross-Sell
Conduct channel operations while developing and testing strategies to optimize both product experience and offer mechanics
Support costing analyses to improve forecasting accuracy
Build upon existing strategies and determine next-phase opportunities, including leveraging targetable offers and media integration
Manage end-to-end promotional operations including creative requests, onboarding journey merchandising, CRM operations coordination, terms & conditions management, and more
Collaborate with Product and Customer Service teams with promotional and product issue resolution and escalation management Customer
Gather insights to identify new user pain points and develop actionable improvement plans
Support the team on maximizing untapped efficiencies and enhancements to promotional capabilities
Facilitate testing and implementation of sign up and onboarding experience optimizations THE STATS

responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company.
experience in growth marketing, customer acquisition, or strategy and operations preferred
Bachelor's degree in Marketing, Business, Analytics, or related field preferred
Experience with promotional operations, campaign management, and cross-functional coordination
Proficiency with marketing technology stack including CRM platforms, testing tools, and analytics platforms
Strong communication skills and ability to collaborate effectively across teams
Customer-focused mindset with understanding of user experience optimization
Intermediate-advanced Excel skills and comfort with data analysis and reporting
Meticulous attention to detail, outstanding organizational skills, project management skills, and ability to multi-task and prioritize
Knowledge of sports and/or
experience working within a heavily regulated industry is a plus