operations
Posted Aug 27, 2025Acquisitions Operations Coordinator
Toronto, CanadaOn-site
Responsibilities
- Optimize acquisition channels including Refer-a-Friend (RAF), Verified Not-Activated, and Cross-Sell
- Conduct channel operations while developing and testing strategies to optimize both product experience and offer mechanics
- Support costing analyses to improve forecasting accuracy
- Build upon existing strategies and determine next-phase opportunities, including leveraging targetable offers and media integration
- Manage end-to-end promotional operations including creative requests, onboarding journey merchandising, CRM operations coordination, terms & conditions management, and more
- Collaborate with Product and Customer Service teams with promotional and product issue resolution and escalation management Customer
- Gather insights to identify new user pain points and develop actionable improvement plans
- Support the team on maximizing untapped efficiencies and enhancements to promotional capabilities
- Facilitate testing and implementation of sign up and onboarding experience optimizations THE STATS
Requirements
- responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company.
- experience in growth marketing, customer acquisition, or strategy and operations preferred
- Bachelor's degree in Marketing, Business, Analytics, or related field preferred
- Experience with promotional operations, campaign management, and cross-functional coordination
- Proficiency with marketing technology stack including CRM platforms, testing tools, and analytics platforms
- Strong communication skills and ability to collaborate effectively across teams
- Customer-focused mindset with understanding of user experience optimization
- Intermediate-advanced Excel skills and comfort with data analysis and reporting
- Meticulous attention to detail, outstanding organizational skills, project management skills, and ability to multi-task and prioritize
- Knowledge of sports and/or
- experience working within a heavily regulated industry is a plus