other
Added 2 weeks agoCustomer Experience Lead
at CommentSold
N.gm.settimeout, SloveniaRemote
Requirements
- experience as a customer support specialist in a technical product environment; live chat experience preferred Have
- experience building proactive support programs and collecting customer feedback to deliver exceptional customer service Have professional
- experience working with Product teams to deliver feedback and support needs Have demonstrated understanding of technical products and a technical support process Have
- experience with e-commerce, marketing technology, and/or SaaS (preferred) Have
- experience using helpdesk software and remote support tools such as Intercom and Zendesk Have demonstrated understanding of CRM systems Are an excellent communicator with strong independent problem-solving skills Are a strong team player who actively seeks feedback, adapts practices, and continuously learns and evolves Have the ability to manage time, projects, stress, and conflict effectively Have
- experience in a remote-first role — not only have you done it, but you thrive in it
Additional details
- About CommentSold CommentSold is America’s #1 live selling SaaS platform, helping creators turn their audiences into engaged communities and thriving businesses.
- We empower creators and brands with cutting-edge tools to scale their commerce efforts through high-performing, creator-native content. In This Role,
- You Will: Become a product subject-matter-expert for one or more specifically assigned product(s) (i.e., Videeo for Shopify (VFS), PopshopLive (PSL), Pop.Store, or CommentSold Core), ensuring all product questions and escalations are resolved Act as the point of escalation for major technical issues across the assigned product Prioritize critical issues, provide direction, and ensure appropriate internal and external support is delivered in a timely and effective manner Act as point-of-contact for internal
- Pop.store is the fastest-growing AI-native commerce platform for creators, enabling them to turn content into conversions across Instagram, TikTok, and YouTube.