Scale Customer Success Manager - DACH

Hybrid

Responsibilities

Implement Engagement Strategies: Develop and execute engagement strategies, combining scalable digital plays (e.g., running webinars with customers, automated email campaigns, in-app messaging) with targeted 1:1 interactions to enhance product adoption and user engagement.
Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction.
Identify Growth Opportunities: Leverage insights from digital interactions to identify and nurture potential opportunities for account expansion.
Monitor Customer Health at Scale: Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth (GRR and NRR).
Promote a Digital-First Culture: Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company. Your

Customer Engagement: Engage with customers through digital channels to ensure they realize the full value of the Wrike platform.
experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry.
Discipline and Organization: Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that both quality and quantity of engagement are maintained.
Curiosity and Learning: A high degree of curiosity and a willingness to continuously learn and grow in your role. Digital Engagement Experience:
Experience in driving digital engagement campaigns
Business Acumen: Solid understanding of business processes and negotiation, particularly in an enterprise customer context, as well as having a data driven mindset.
Ability to communicate written and orally in German and English Why Join Wrike?
Wrike offers a flexible work model designed to support collaboration, connection, and high-impact teamwork.

Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the role:
25 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days
Medical Insurance (Employees + Dependents)
School Allowance (Up to €600/month for school aged kids)
Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays

Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

We are seeking a Scaled Customer Success Manager to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform.
As a key member of our Wrike Self Service team, you will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth.
Your focus will be on handling a high volume of accounts using a scalable approach to customer engagement. Your Impact:
Customer-Centric Mindset: A strong focus on understanding customer needs and delivering value to help them achieve their goals.
Simcard w/ Unlimited Internet Access for active employees
Your recruitment buddy will be Aziza Talhi , Senior Recruiter. #LI-AT1
Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode
For employees based near our office hubs in Prague, Nicosia, Bangalore, and Rennes , we follow a hybrid approach with 2–3 days in the office each week .
In the US, Costa Rica, Japan, Australia, Ireland, and Estonia , we offer a remote work model.
This approach helps us foster a strong collaborative culture, solve problems quickly, and work together to deliver meaningful business results.