data
Posted Mar 4Director of RCM Analytics & Client Success
at Prompt
GlobalHybrid
Responsibilities
- Ensure workflows, automations, authorizations, reporting, and system configurations are aligned prior to and after go-live. - Actively monitor AR aging, denials, authorization timeliness, claim submission lag, payer trends, utilization, and workflow metrics.
- Identify risks before they impact cash flow or client
- Manage escalations with clarity and confidence.
- - Oversee payer configuration to ensure electronic claim submission is utilized whenever possible, and that automatic paper claim mailing is configured when electronic submission is unavailable.
- - Oversee payer setup to ensure authorization
- requirements are configured correctly and aligned with payer rules. - Ensure authorizations are managed daily according to established standards, including monitoring and rescheduling visits when authorization requirements are not met.
- - Oversee payer configuration and workflow setup to enable RCM automation and operational efficiency across the Prompt RCM team.
- - Monitor clinical coding optimization efforts, coaching teams on coding accuracy and ensuring billing aligns with visit duration and documentation standards - Implement and monitor reporting processes to identify visits without claims, ensuring providers complete documentation and front office teams properly check in visits.
- Build and maintain dashboards, KPI frameworks, forecasting models, and predictive indicators that strengthen leadership insight and operational precision. - Configure sites and BI environments to maximize automation, reporting accuracy, and workflow efficiency.
- Ensure each client’s reporting structure supports operational execution and financial clarity. - Serve as a Prompt product expert and primary interface between RCM, Enterprise clients, BI, and Product teams. - Translate operational and enterprise feedback into actionable feature requests and ensure system capabilities are fully leveraged to reduce manual work and improve scalability. Minimum
Requirements
- Requirements - Bachelor’s Degree in Business, Analytics, Healthcare Administration, Finance, or related field. - 7+ years of
- experience in revenue cycle operations, healthcare analytics, or performance leadership. - Strong working knowledge of claims management, denials, authorizations, AR aging, payer behavior, and workflow optimization. - Demonstrated
- Experience implementing operational change across multiple sites or enterprise-level healthcare clients. - Proven ability to manage escalations and conduct performance-driven conversations with owners or executive stakeholders. - Advanced analytical skills with the ability to translate data into structured operational action. - Ability to operate independently with high accountability and cross-functional influence.
- Associates may be required to perform additional duties as assigned.
Benefits
- - Ensure front office teams collect and document accurate patient insurance benefit information, including coverage details, copays, coinsurance, and deductibles, using standardized policy note documentation.
- - Drive standardized upfront collections processes - Ensure operational adherence to patient accounts receivable policies - Ensure insurance card images are uploaded and patient intake documentation is completed accurately prior to or at the time of service.
- Perks - What you can expect: - Competitive salaries.
- Bonus potential with exceptional performance. - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance
- benefits - Company paid family and medical leave - Medical, dental, and vision insurance
- benefits - Discounted pet insurance - FSA/DCA and commuter
- benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower HIPAA
Additional details
- Job Title: Director of RCM Analytics & Client Success The Role: The Director of RCM Analytics is responsible for end-to-end operational ownership of client revenue cycle performance across all sites.
- This role serves as the owner for client setup, system configuration, reporting alignment, and ongoing RCM optimization ensuring every customer is fully operational, structurally sound, and positioned for success from day one.
- This individual combines deep revenue cycle expertise, advanced analytics capability, and strong operational leadership.
- The Director plays a central role in ensuring RCM performance is scalable, measurable, and continuously improving across the organization.
- In addition, this role serves as a Prompt product and BI expert ensuring system configurations, automation tools, and reporting environments are fully optimized while interfacing directly with the Product team on feature gaps and enhancement opportunities driven by RCM and enterprise needs.
- - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
- - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
- - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
- - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste.
- We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) Key