Customer Service/Support Representative

Phoenix, United StatesOn-site

Requirements

Backed by a strong commitment to safety, innovation, and customer success, CAE provides advanced training solutions that help prepare customers to perform complex tasks in critical environments.
experience through in-person, phone, and email interactions, while coordinating operational and administrative activities.
Qualifications High school diploma or equivalent
Experience in customer service, hospitality, or administrative support Ability to communicate effectively verbally and in writing Strong organizational skills and attention to detail Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel Ability to learn new software systems and tools quickly Ability to handle sensitive information with confidentiality and integrity Ability to build and maintain professional relationships with internal and external stakeholders Ability to
Qualifications Associate degree (two-year degree) or higher
Experience supporting executive-level clients or stakeholders
Experience in hotel, concierge, travel, or similar client-facing environments Familiarity with Apple products and iOS applications
Experience coordinating logistics in a training or event environment Demonstrated ability to resolve issues and improve customer satisfaction experience match the

About CAE CAE is a global leader in training for the civil aviation, defense, and security markets.
With operations around the world, CAE fosters a collaborative and inclusive workplace where employees contribute to meaningful outcomes.
Description: The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center.
This role focuses on delivering a high-quality customer
Serve as the main point of contact for client inquiries and service requests Greet and check in clients at the training center Provide support to clients, including executive-level stakeholders, during training events Conduct pre-training outreach to clients Troubleshoot issues and coordinate appropriate solutions Ensure classrooms are properly set up with required materials Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels) Maintain inventory of training and
requirements Support a 24/7 training environment with a variable schedule, including weekends Work Schedule: Part-time, onsite; Monday, Wednesday, Friday, and Saturday (schedule may vary based on business needs) Minimum
or less Standing, stooping, or squatting as needed Climbing stairs and step ladders Working in confined spaces Extended periods of phone use Preferred