Customer Success Manager - Boston

Boston, United StatesHybrid

Responsibilities

Proactively build relationships with customers to create mutual trust
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are:

experience in a customer account facing role
Sales training in MEDDIC and Command of the Message
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Datadog offers a competitive salary and equity package, and may include variable compensation.
Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is: $89,000 — $118,000 USD

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling.
You’ll advocate for the customer internally and focus on a positive customer experience.
Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities.
Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Partner with the sales team to ensure smooth transition and onboarding experience
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
A strong communicator with excellent attention to detail