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Posted May 8Employee Services Specialist
Columbus, United StatesOn-site
Responsibilities
- Drive Operational Excellence: Flawlessly execute daily HR transactions, including onboarding, offboarding, role changes, and data updates, ensuring a frictionless experience for our team.
- Champion Compliance: Ensure all HR practices and documentation strictly adhere to company policies and relevant labor laws, keeping us secure and compliant.
- Innovate and Optimize: Don't just follow the process—improve it! Collaborate cross-functionally with the broader HR team to identify bottlenecks, recommend solutions, and implement best practices that elevate our Employee Services function.
Requirements
- Are you passionate about people and driven by process? Do you thrive in a dynamic environment where you can be the go-to resource for employee support?
- Master the Data: Own and manage critical employee data within our HRIS, maintaining the highest standards of accuracy, confidentiality, and data integrity.
- A Solid Foundation: You hold a Bachelor’s degree or equivalent
- experience in Human Resources, Business Administration, or a related field. (Have an additional HR certification like SHRM or HRCI? Even better—we love to see it!) Proven HR
- experience in HR operations, shared services, or an HR generalist role. You know the ins and outs of the employee lifecycle and are comfortable navigating a fast-paced environment.
- Policy & Compliance Expertise: You have a strong, practical understanding of HR policies, standard operating procedures, and employment law.
- You know how to navigate the rules confidently to guide employees and keep the company compliant.
- A Versatile Operational Toolkit: You aren't afraid of the operational heavy lifting. You have real-world experience tackling
- With stellar written and verbal communication abilities, you know how to translate complex "HR jargon" into clear, empathetic, and easily digestible guidance for employees and leadership alike.
- experience working within an HRIS (Human Resources Information System) to manage data, alongside a strong proficiency in Google Workspace (Docs, Sheets, Drive, etc.). Benefits and Perks:
- experience of the applicant along with the
Experience
- Experience: You bring 2+ years of hands-on
Benefits
- benefits package that supports your well-being, growth, and work-life balance.
- Medical, Dental, and Vision insurance
- Flexible spending accounts and 401(k)
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
- Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
- Salary Range: $65,000 - $80,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.
- *This is the pay range the Company believes is equitable for this position at the time of this posting.
- Consistent with applicable law, compensation will be determined based on the skills, qualifications, and
- requirements of the position, and the Company reserves the right to modify this pay range at any time.
Contact
- impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
- From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.
- As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
- Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
- Your Role at impact.com
- At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a
- impact.com is proud to be an equal-opportunity workplace.
Additional details
- Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.
- We are looking for a dedicated and energetic Employee Services Specialist to be the heartbeat of our HR operations.
- In this crucial role, you won’t just be processing paperwork—you will be the frontline champion of our employee experience.
- You will serve as the primary point of contact for our team members, ensuring they feel supported, informed, and valued from their very first day.
- If you are a proactive problem-solver who loves optimizing workflows and creating a seamless, positive workplace culture, this is the role for you!
- Be the Ultimate Employee Advocate: Serve as the first point of contact for employee inquiries, providing rapid, empathetic, and accurate support on everything from
- benefits administration, unraveling tricky payroll queries, and managing complex compliance
- Exceptional Communication Skills: You are a natural connector.
- Unwavering Attention to Detail: You have an eagle eye for accuracy.
- You understand that when it comes to processing HR transactions, managing payroll queries, and maintaining data integrity, the little details matter immensely.