engineering
Posted 3 days agoManager II, Premier Support Engineering - EMEA
at Datadoghq
Paris, FranceHybrid
Responsibilities
- Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
- Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are:
Requirements
- experience leading a team, including managing other managers
- experience and a basic knowledge of Linux
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Additional details
- The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
- We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations.
- You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:
- Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
- Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
- Passionate about people management and/or mentorship with previous
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach and uses data to make informed decisions