Customer Success Manager

United StatesRemote

Responsibilities

Drive expansion and growth of our solutions You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward.
Manage customer health in a CRM You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond.

experience in Customer Success, Account Management, or a related customer-facing role
Experience managing complex, multi-stakeholder accounts in a B2B SaaS or technology environment Proven ability to learn new complex software Track record of driving retention and expansion revenue Strong facilitation and communication skills — comfortable leading cross-functional calls and executive conversations Familiarity with customer success platforms (ChurnZero

Experience in the criminal justice, courts, corrections, or public sector technology space or similar “case management” type software systems (healthcare, clinical) Assisting in enhancing a Customer Success team rollout Familiarity with implementation or professional services environments Why Join Us Your work will directly shape how this function scales You will work with a mission-driven team serving the courts and criminal justice system Competitive compensation, benefits, and the opportunity to grow as

This is a foundational role, and you will have a direct impact on how we scale our customer success function.
You will own a portfolio of strategic accounts in the Courts vertical, serving as the primary relationship owner for some of our highest-value customers.
You will work closely with Product, Sales, Support, and Implementation teams to ensure customers are realizing value, expanding their use of our platform, and staying with us for the long term.