other
Posted 3 weeks agoPersonal Shopping and Client Relations Manager (Maternity cover) @Mytheresa
at Yook
Hybrid
Responsibilities
- experience Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests WHO YOU ARE 3–5 years of
Requirements
- experience in a similar client-facing role within luxury fashion, ideally in e-commerce Passionate about delivering exceptional customer service with a proactive, hands-on mindset Strong affinity for fashion, luxury, lifestyle trends, and digital technology Sales-driven, entrepreneurial, and motivated to exceed targets Innovative, creative, and confident in building personalized customer experiences Highly organized, detail-oriented, and tech-savvy with excellent communication skills Fluent in English,
Additional details
- Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital
- experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
- Since January 2021 we are a listed company on the New York Stock Exchange.
- More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
- To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office .
- WHAT YOU WILL DO Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets Create innovative
- benefits that diversity brings to our workplace, our business and our customers.
- We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
- If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
- Experience Level: Mid-Senior levelWorkplace Type: Hybrid