Manager, Strategy Operations - Payroll

New York, United StatesHybrid

Responsibilities

Operate and continuously improve the core execution rhythms for the Payroll business, including planning cycles, prioritization forums, operating cadences, and performance tracking.
Create visibility into priorities, progress, risks, and trade-offs across Payroll initiatives.
Support the development of scalable processes, tooling, and services that reduce operational complexity and improve cost-to-serve.
Ensure alignment between Payroll execution and enterprise-level planning, financial, and operating forums.
Introduce lightweight structure that enables speed and learning without slowing down innovation.
Own defined workstreams within high-priority Payroll initiatives focused on scalability, customer experience, retention, and financial performance.
Identify gaps, risks, or misalignments in execution and drive resolution through strong collaboration and influence.
Support experimentation and iteration as Payroll tests and refines new offerings and ways of working.
Develop clear documentation, operating artifacts, and narratives that help teams stay aligned.
Support leaders in evangelizing Payroll as a business unit by grounding discussions in data, financial impact, and customer outcomes.

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
Business Insight - applying knowledge of business and the marketplace to advance the organization’s goals.
Experience in SaaS, fintech, B2B services, or other regulated or operationally complex environments preferred
Strong analytical skills and familiarity with data tools (e.g., Excel, SQL)
Record of exceptional performance and demonstrated excellence in leadership of cross-functional projects
Demonstrated ability to succeed and thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities
Strong sense of ownership, ability to proactively remove obstacles, and willingness to go above and beyond to chase down loose ends that lead to outstanding results