operations
Posted YesterdayManager, Strategy Operations - Payroll
at Justworks
New York, United StatesHybrid
Responsibilities
- Operate and continuously improve the core execution rhythms for the Payroll business, including planning cycles, prioritization forums, operating cadences, and performance tracking.
- Create visibility into priorities, progress, risks, and trade-offs across Payroll initiatives.
- Support the development of scalable processes, tooling, and services that reduce operational complexity and improve cost-to-serve.
- Ensure alignment between Payroll execution and enterprise-level planning, financial, and operating forums.
- Introduce lightweight structure that enables speed and learning without slowing down innovation.
- Own defined workstreams within high-priority Payroll initiatives focused on scalability, customer experience, retention, and financial performance.
- Identify gaps, risks, or misalignments in execution and drive resolution through strong collaboration and influence.
- Support experimentation and iteration as Payroll tests and refines new offerings and ways of working.
- Develop clear documentation, operating artifacts, and narratives that help teams stay aligned.
- Support leaders in evangelizing Payroll as a business unit by grounding discussions in data, financial impact, and customer outcomes.
Requirements
- At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
- Business Insight - applying knowledge of business and the marketplace to advance the organization’s goals.
- Experience in SaaS, fintech, B2B services, or other regulated or operationally complex environments preferred
- Strong analytical skills and familiarity with data tools (e.g., Excel, SQL)
- Record of exceptional performance and demonstrated excellence in leadership of cross-functional projects
- Demonstrated ability to succeed and thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities
- Strong sense of ownership, ability to proactively remove obstacles, and willingness to go above and beyond to chase down loose ends that lead to outstanding results