customer support
Posted 3 days agoTechnical Support Representative
at ezyVet
Rydalmere, AustraliaHybrid
Responsibilities
- You troubleshoot hardware and software issues, calibration, and performance concerns.
Requirements
- experience in the veterinary industry, complex equipment, diagnostics, or technical troubleshooting, we'd love to hear from you and learn more about your background.
- What you need to succeed: You have a background in technical support, biomedical equipment, diagnostic instrumentation, or a related field.
- Familiarity with veterinary or medical equipment is highly regarded, but not essential—we'll train you.
- If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Benefits
- Competitive annual bonus scheme and compensation reviews.
- Paid parental leave to support you and your family.
- Wellbeing-focused benefits, including wellness programs, fitness reimbursements, and paid volunteer days.
- Up to $500 per year towards diagnostic testing for your pets.
- Tenure recognition, including additional leave and bonus payments as you reach key career milestones.
- At IDEXX, you’ll be supported by competitive compensation, incentives, and
Contact
- Please submit your Expression of Interest or contact the ANZ Talent Acquisition Team via anz-careers@idexx.com to learn more about careers at IDEXX.
Additional details
- At IDEXX, we're passionate about innovation that improves lives—both animal and human.
- Our diagnostic solutions empower veterinary professionals to deliver better care, and we're always interested in connecting with technically minded problem-solvers who are passionate about technology, diagnostics, and customer support.
- We're seeking Expressions of Interest from individuals who would be interested in future Technical Support Specialist opportunities within our ANZ team. If you have
- Why this role matters As a Technical Support Specialist, you play a critical role in helping veterinary professionals maximise the performance and reliability of our diagnostic solutions.
- By providing expert technical support and guidance, you help ensure clinics can deliver timely, accurate results that contribute to better patient outcomes and improved animal health.
- In this role: You provide remote technical support for IDEXX VetLab analysers and diagnostic devices.
- You respond to customer queries with clarity, empathy, and professionalism.
- You collaborate with internal teams to deliver timely and effective solutions.
- You participate in a rotating roster, including occasional Saturdays and after-hours support.
- You possess strong troubleshooting and analytical skills.