Senior Workforce Management Analyst, Fixed Term Contract

United KingdomRemote

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Requirements

You'll use Google Sheets and Looker to create visualisations and reports, with a basic knowledge of BigQuery being a bonus.
experience in workforce management, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations).
You possess expertise in WFM software and tools, with Verint experience preferred.
You have strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis). You have
experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
You have excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies.
It's a bonus if you have familiarity with Looker, basic knowledge of BigQuery, or
experience with scenario planning, resource modelling, and strategic capacity planning.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond.
Our UK customers can also save , invest and combine their pensions with us.
📍London, Cardiff or Remote (UK) | 💰£40,400 to £51,050 + Benefits
💰 £40,400 - £51,050 + Benefits
📚 £1,000 learning budget each year to use on books, training courses and conferences.

🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.