Manager, Strategic Accounts

AustraliaOn-site

Responsibilities

Set the strategy for the Strategic Accounts team and own team revenue and retention goals Build, launch, and lead programs that improve account health, adoption, and growth across strategic accounts Lead solution development that addresses customer needs, coordinating the right internal partners to deliver Grow profitable sales volume within assigned accounts by aligning to customer outcomes and strategic objectives Proactively assess, clarify, and validate customer needs through ongoing, structured

Experience building strong relationships with senior business leaders, entrepreneurs, industry leaders, and studio owners Ability to think analytically and apply learnings to complex client situations Track record of evaluating and developing talent, building a high-performing team culture Comfort with web technologies, CRM, and sales enablement tools; fitness and beauty industry experience is a plus; SaaS key

Experience You Bring 5+ years owning Enterprise or Strategic account relationships, including retention and growth outcomes 3+ years of people leadership experience, ideally supporting large or complex accounts Strong analytical skills and business judgment, with the initiative and flexibility to operate in a fast-paced environment Proven ability to balance strategic planning with hands-on execution and day-to-day customer priorities

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play.
We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond.
With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.
Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences.
Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions.
Join us if you're passionate about enhancing wellness through technology.The Role You’ll Play The Manager, Strategic Account Management leads retention and growth for Mindbody’s existing strategic accounts.
You’ll shape how we deepen partnerships with our top customers, expand product adoption, and introduce new products and offerings that increase overall utilization and long-term value.
responsibilities but isn’t intended to cover every task or duty. Additional
responsibilities may be assigned as needed to support the team and business goals.