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Posted 1 weeks agoCommunication Specialist I - Ambulance Dispatch - FT
Roanoke, United StatesOn-site
Requirements
- The CCPT Communication Specialist I Maintains proficiency in all CCPT Communications Center Coordinator
- Appropriately determines the level of care required and the mode of transport needed based on CCPT scope of practice for basic life support, advanced life support, and critical care.
- Demonstrates sustained proficiency in multi-tasking and prioritizing work.
- As a team member, demonstrate respect, dignity, kindness, and empathy in every encounter with patients, peers, leadership, and external parties. What We Require: Education: High school diploma or equivalent required. Experience: Prior
- experience in a call center, 911 dispatch center, or as an Emergency Medical Services provider required.
- Licensure, Certification, and/or Registration: Virginia Office of Emergency Medical Services certification required as an Emergency Medical Technician- Basic (EMT-B).
- American Heart Association Basic Life Support - Health Care Provider (AHA BLS -HCP) required within 3 months of hire. Other Minimum
- Qualifications: Must be proficient with keyboarding/typing and use of software applications, including Windows.
- Must demonstrate sustained proficiency in multi-tasking and effective communication skills focused on customer service.
Benefits
- The Communications Specialist is a central link in the safe transfer and transport of patients throughout the region and is one of the first points of contact for patients, prospective patients, discharge planners, insurance companies/brokers, physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies with Carilion Clinic. #EMSHeroes Successful candidate must be certified as an EMT-Basic, EMT-Advance, EMT-Intermediate or Paramedic in the State of Virginia.
- Communication Specialist I rate starts at $20.10, with credit for EMS experience.
- A $7,500.00 sign-on bonus is available for external candidates who meet eligibility requirements.
- Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
- benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
- benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision
- Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training
Contact
- Incumbents may be required to perform job-related tasks other than those specifically presented in this description. Recruiter: JAMIE RATLIFF Recruiter Email: jsratliff@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.
- For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive.
Additional details
- Employment Status: Full time Shift: Variable Hours (United States of America) Facility: 2301 Brambleton Ave SW - Roanoke Requisition Number: R160798 Communication Specialist I - Ambulance Dispatch - FT (Open) How You’ll Help Transform Healthcare: The Communication Specialist I works in the call center for Carilion Clinic Patient Transport (CCPT) department.
- responsibilities and serves as a resource for the Coordinator's when needed.
- Primarily used for staffing the ground ambulance dispatch pods in the Communication Center.
- Develops and matures professional relationships with the Transfer Center staff to facilitate synergies and communication between departments.
- Receives and screens calls in an efficient manner to minimize delays.
- Identifies and prioritizes emergency calls, routinely dispatching units in less than two minutes from the time of the initial call.
- Escalates flight requests to the appropriate pod for immediate assistance.
- Anticipates projected patient needs during transport based on clinical condition and history and projected out of hospital time, actively uses this information in the decision-making process as an advocate for quality and patient safety.
- Schedules trips and dispatches ground ambulances, using all available tools to identify the closest, most appropriate resource, time-stamps units, monitors ambulance response times, and intervenes with clinical teams to address concerns or delays.
- Provides updates on arrival time to the requestor when the unit will be more than 10 minutes early or late for a scheduled pick-up.