Associate, Healthcare & Business Support

Nashville, United StatesOn-site

Responsibilities

experience for Lyft Business customers
experience working in a directly customer-facing role via written, chat, and/or phone channels •
Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented.
Experience working within Zendesk (ticketing) and Intercom (live chat), or comparable platforms Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
The expected base pay range for this position in the Nashville area is $16.62 - $20.77, not inclusive of potential equity offering, bonus or benefits.
Salary ranges are dependent on a variety of factors, including qualifications,
experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Emerging Business team provides white glove support to a variety of customers.
In this role, you will be primarily focused on supporting a variety of customers, such as riders and drivers involved in a healthcare ride, or other enterprise industries.
In every interaction, you will leverage the Lyft platform to meet the transportation needs for all users of our platform, providing customized resolutions to create win/win solutions.
As an Associate on the Lyft Business Support team, you’ll be responsible for providing Enterprise grade customer support to a variety of Lyft customers via an omnichannel experience.
You’ll leverage our existing support program and resources to deliver quality resolutions for small, large, and strategic customers alike.
You’ll own each resolution from start to finish, ensuring that the customer feels heard and cared for throughout.
Your efforts will reliably meet/exceed efficiency and customer satisfaction metrics.
Most importantly, your tenacity, positive outlook, self-awareness, and determination to make it happen will buoy everyone around you.
You are organized and a resourceful problem-solver who thrives, as both, a teammate and individual contributor!