Customer Success Manager, SEUR

FranceRemote

Responsibilities

Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction

GitLab is the intelligent orchestration platform for DevSecOps.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
Understanding of Git and typical branching strategies
Knowledge of software development lifecycle and development pipeline
Understanding of continuous integration, continuous deployment, DevSecOps Prior
experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention •
Experience partnering with customers to define and achieve business outcomes
Familiarity working with customers of sizes relevant to the assigned segment
Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

More than 50 million registered users and more than 50% of the Fortune 100
trust GitLab to ship better, more secure software faster.
GitLab is where careers accelerate, innovation flourishes, and every voice is valued.
Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us as we build technology that transforms how the world develops software.
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Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand.
We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.