Global Program Manager

Requirements

• We are rebuilding biotech for the AI era.
• AI has the potential to change this, compressing decades of R&D work into years.
• But that only happens when clean, structured scientific data and AI are built into how science gets done.
• Benchling is the AI platform for biotech R&D.
• Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows.
• We’re building an AI scientist for our customers.
• AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.
• As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.
• experience for our largest Enterprise customers.
• The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT.
• The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless
• experience post-sale. The GPM must have deep
• experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels.
• QUALIFICATIONS Must haves: - Passionate about and
• experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts.
• Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies. - You are accountable and able to thrive in a fast-paced environment.
• - Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills.
• Experience in services commercials including SOWs, budgeting, resourcing, and change orders. - Excellent interpersonal skills in verbal, written and presentation formats and
• experience presenting to the C-suite. - Ability to work at customer site, or in the Boston office based on customer and project needs. - BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional