Customer Service Representative

Westchester, United StatesOn-site

Benefits

What We Offer Competitive base salary 401(k) retirement savings plan with an automatic company contribution as well as matching contributions Highly competitive
benefits programs, including: Medical, Dental, and Vision along with Prescription Drug
Benefits Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Line of Business: Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building materials.
Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing Serve as the primary point of contact for customers, resolving inquiries with accuracy and professionalism Process orders, quotations, and service requests while ensuring timely follow-up and delivery coordination Collaborate with sales, logistics, and operations teams to meet customer needs and resolve issues Maintain accurate customer data, order details, and communication records in internal systems Proactively identify opportunities to improve service levels and enhance customer
The position may require extended periods of computer work and communication via phone and email.