Director, Technical Support Engineering

Hybrid In Santa Clara, United StatesHybrid

Responsibilities

Lead and develop a team of Technical Support Engineers in AMER, supporting customers who integrate HackerRank into their technical hiring workflows.
Design and own support operations that prevent recurring issues.
Identify workflows ripe for automation and build agents yourself using low-code/no-code tools like n8n, Zapier, or Make, or by querying LLM APIs for more custom solutions. Who you are

Software has entered an era where humans and AI build side by side.
This is a leadership role leading a team that helps thousands of companies and millions of developers get the most out of HackerRank's technical assessment and interview platform.
experience in directly managing support or solutions engineering teams in a SaaS environment, ideally in HR tech, ATS, or developer tools.
Experienced in building workflow automation for support or operations, at minimum with low-code/no-code tools, with a plus for LLM API
experience supporting ATS integrations or technical hiring platforms.

You believe skills over pedigree applies to how you build and develop your team, not just the product. Compensation
This role offers a total target compensation of $250,000–$300,000, which includes base salary and a 20% variable component tied to individual and company performance.
You’ll also receive stock options and a comprehensive set of cash and non-cash benefits.

Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here .