sales
Posted YesterdaySr. Manager, Sales Ops
On-site
Salesforce$118,000
Responsibilities
- Manage user access, permissions, profiles, roles, and security settings.
- Troubleshoot system issues and provide timely support to business users.
- Lead testing, deployment, and change-management activities for system enhancements.
- Maintain system documentation, data standards, and administrative procedures.
- requirements and design scalable Salesforce solutions.
- Recommend solutions that balance business needs, user experience, scalability, maintainability, and system performance.
- Lead the hands-on implementation of approved enhancements using Salesforce configuration and automation tools.
- Identify opportunities to simplify processes, reduce manual work, improve data quality, and increase user productivity.
- Support long-term system optimization by proactively recommending enhancements and operational improvements.
- Build and maintain dashboards, scorecards, and reports that provide visibility into pipeline health, bookings, sales performance, and forecast accuracy.
- Monitor data quality and implement improvements to ensure reliable reporting and analytics.
- Support leadership reviews with accurate and timely operational reporting.
- Support enhancements and integrations across Salesforce, FinancialForce (Certinia), and other business systems.
- Improve end-to-end processes across opportunity management, forecasting, resource planning, approvals, and revenue operations.
- Develop training materials, process documentation, and user guides.
- Promote best practices for opportunity management, forecasting, reporting, and data quality.
- Support adoption of new functionality and process changes through training and change-management activities.
- Support business reviews, forecasting processes, and commercial planning activities.
Requirements
- About the Role We are seeking a Salesforce Solution Architect, Sales Operations to support and enhance our Salesforce ecosystem while helping drive operational excellence across the commercial organization.
- This role sits at the intersection of Strategic Operations, Sales, and Finance, ensuring Salesforce and related systems effectively support pipeline management, forecasting, reporting, and business processes.
- The ideal candidate combines deep Salesforce administration expertise with strong business acumen and a passion for solving business challenges through practical, scalable solutions.
- This is a highly hands-on role focused on Salesforce administration, system optimization, user support, reporting, and process improvement.
- Working closely with Strategic Operations leadership, the Solution Architect will help design and implement Salesforce enhancements that improve operational efficiency, data quality, user experience, and business visibility.
- The role serves as both a trusted advisor and hands-on administrator, helping stakeholders maximize the value of Salesforce and related systems while ensuring long-term scalability and maintainability.
- What You'll Do Salesforce Administration & Platform Management Serve as a primary administrator for Salesforce and related sales operations systems, including FinancialForce (Certinia).
- Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, approval processes, reports, dashboards, and Flow automations.
- Salesforce Solution Design & Continuous Improvement Partner with Strategic Operations leadership and business stakeholders to evaluate
- Serve as a subject matter expert on Salesforce platform capabilities, advising stakeholders on best practices and implementation options.
- requirements and translate them into practical Salesforce solutions.
- User Enablement & Adoption Provide onboarding and training for Salesforce users across the organization.
- Serve as a trusted resource for users seeking to improve effectiveness and efficiency within Salesforce.
- experience in Salesforce Administration, Sales Operations, Commercial Operations, Revenue Operations, or a related field.
- Deep hands-on Salesforce administration expertise Demonstrated ability to gather business
- requirements and translate them into scalable Salesforce solutions.
- Excellent communication skills and ability to work effectively with technical and non-technical stakeholders.
- Ability to manage multiple priorities in a fast-paced environment.
- Preferred Salesforce Administrator Certification.
- Experience supporting professional services, consulting, or life sciences organizations.
- Experience with FinancialForce / Certinia or similar CRM-finance ecosystems. Familiarity with CRM and ERP integrations.
- Experience supporting pipeline management, forecasting, bookings, and commercial reporting processes. Understanding of Salesforce platform architecture and best practices.
- Experience leading system enhancements from
- What Success Looks Like In this role, you will become a trusted Salesforce expert and strategic partner to the business—balancing day-to-day administration with thoughtful solution design.
- You will help ensure Salesforce remains a scalable, effective platform that enables growth, improves decision-making, and supports a high-performing commercial organization through both hands-on execution and collaborative design leadership with the Strategic Operations team.
Experience
- Qualifications Required 5–8+ years of
Benefits
- Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of
- The base salary range for this role is $118k-$177k per year.
- Compensation is determined based on factors such as the candidate’s skills, experience, job-related education and training, location, and internal equity.
- In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.
Contact
- For more information, visit Trinity at www.trinitylifesciences.com .
Additional details
- We're committed to bringing passion and customer focus to the business.
- Assess when to leverage declarative tools such as Flows, formulas, validation rules, and approval processes versus more advanced technical solutions.
- Pipeline Management, Forecasting & Reporting Support pipeline governance and maintain the integrity of opportunity, booking, and forecasting data.
- Partner with Sales, Finance, and Operations teams to understand reporting needs and deliver actionable business insights.
- Process Optimization & Systems Integration Gather business
- Help ensure consistency and alignment between CRM data, financial systems, and operational reporting.
- Partner with IT, Data, and Operations teams to support system enhancements and ongoing optimization.
- Cross-Functional Collaboration Partner closely with Sales, Finance, Strategic Operations, Business Unit, and Technology teams.
- Contribute to operational initiatives that improve visibility, efficiency, and decision-making across the organization.
- Act as a liaison between business stakeholders and technical resources to ensure solutions meet operational needs.