customer support
Posted May 29Customer Success Manager
at Flint
San Francisco, United StatesOn-site
Responsibilities
- Learn their goals, map Flint’s capabilities to their needs, and partner on impactful marketing initiatives. - Own the customer relationship end-to-end: onboarding, monitoring health, identifying and addressing churn-risk, driving expansion, and developing case studies. - Build systems for customer health assessment—analyzing behavior, feature adoption, and marketing performance to surface risks and flag at-risk accounts early.
- Develop targeted intervention plans. - Monitor new sign-ups, identify those needing support, and proactively reach out.
- Encourage customers to explore new features relevant to their business needs and highlight the product’s full value. - Develop case studies.
- Create systems to identify happy customers, conduct interviews, draft stories, and collaborate with marketing to publish them.
- - Act as a trusted advisor to marketing leaders.
Requirements
- We launched in February 2026 (announced here https://www.linkedin.com/posts/michlimlim_flint-ai-builds-you-on-brand-pages-for-every-ugcPost-7432095475916230656-gUBS/?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg), and are already powering pages that generate hundreds of thousands of dollars in pipeline + featured on CNBC https://www.youtube.com/watch?v=h84aSoFawQE&t=1259s.
- ⚡ Recognized names that turn heads: We've earned the trust of customers like Cognition, Glean, Langchain, Tandem, 11x, + more we don't publicly reference.
- AI doesn't replace marketers.
- "I was sharing how it took (me) five teams three months to build one A/B test just to increase conversion by 10% on our Google ad," Lim said.
- THE TEAM "One of the most talent-dense AI startups... each member of the early Flint team has a track record, and as a team, they perform like athletes.
- THE PRODUCT Companies have used Flint to hit goals like… - Ranking #1 on AI answer engines like ChatGPT, Perplexity and Google AI Overview - Lifting ad conversion rates - Generating hundreds of thousands of dollars in pipeline revenue THE ROLE: CUSTOMER SUCCESS MANAGER Flint is growing fast, and the customers signing up now will determine whether our reputation spreads to the next marketing team.
- Aim for three to four strong case studies per quarter, with great ones highlighting the impact of our customer success. - Collaborate weekly with the engineering team, sharing customer feedback about onboarding issues and product areas that cause challenges. BASIC
- QUALIFICATIONS: - 4+ years of customer-facing experience, ideally in an agency setting close to marketing - AI fluency - Motivation to learn marketing (CMS, SEO, landing pages, lifecycle email, the whole stack.
- When someone says "the editor is weird," you can figure out what they mean and route it to engineering You're in SF or moving here.
Benefits
- THE VISION Sandberg instantly understood Flint's vision.
- Because of that, our team knows how to catalyze hockey stick growth, but just as critically, how to navigate it sustainably to create $XB valued companies.
- benefits 🍽 Lunch and a fully stocked snack bar at the office, incl.
- Cometeer coffee pods 🦮 Dog friendly 🤝 Competitive salary + equity [we stand by care for our employees https://www.linkedin.com/posts/michlimlim_my-buddy-prem-nair-was-engineer-2-at-windsurf-activity-7355686617514188800-FihO/?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg] ✨ More benefits coming very soon.
Contact
- https://www.linkedin.com/posts/michlimlim_help-me-settle-a-debate-with-laura-lee-activity-7399163641784332288-O9Yl?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg) ABOUT FLINT Flint is the agentic platform that ships pages from your brand and ad campaigns.
- Amazing to watch." - Dan Levine, Accel Flint is led by co-founders Michelle Lim https://www.linkedin.com/in/michlimlim/, Engineer #1 turned Head of Growth and Product at Warp, and Max Levenson https://www.linkedin.com/in/max-levenson-a6102199/, engineering leadership at autonomous vehicle startup Nuro, then Engineer #2 at Vooma (YCS23).
- - You've lived the problem of building and managing digital marketing and websites yourself - You're motivated by long-term relationships and helping customers win, not by closing tickets FLINT IN THE PRESS - Nasdaq Opening Bell https://www.linkedin.com/posts/michlimlim_last-monday-i-rang-the-nasdaq-opening-bell-share-7455655489050243072-ZCXr/?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg - April 2026 - TechCrunch
- Catch us in action at our launch party https://www.linkedin.com/posts/michlimlim_behind-every-startup-launch-is-a-community-activity-7384241772484308993-ouxc?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg, rock climbing https://www.linkedin.com/posts/michlimlim_were-getting-ready-to-climb-out-of-stealth-activity-7381038576362336256-uGLQ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg, celebrating birthdays
Additional details
- It removes the work that should never have been theirs: building a one-off landing page for every keyword, every campaign change, every A/B test, then waiting on design and engineering to do it.
- Today we deliver on-brand pages on your own domain in minutes, with no rebuilds and no engineers.
- We're backed by Accel, Sheryl Sandberg (former Meta COO)'s venture fund SBVP, and Neo.
- "And then she stopped me, [and] said, 'Michelle, it was 140 people at Meta who had to do this'." — TechCrunch Imagine a website that builds new pages, tests creative, and optimizes performance in response to real-world signals: competitive shifts, user behavior, trending search queries, the way an autonomous vehicle responds to road conditions and traffic.
- The marketer still owns the work that compounds and the work that requires taste: strategy, audience, creative direction, brand judgment.
- Flint takes the manual production off their plate so they get those hours back.
- Every single member of the Flint team has been a founding engineer / founder.
- We are alums of Netflix, Scale, and Shepherd (YC W21), and work together in-person out of historic Jackson Square.
- We’re hiring our first Customer Success Manager to own this critical function.
- You’ll report to the CEO and collaborate closely with our Solutions Engineer.