other
Posted 2 weeks agoEngagement Associate, Strategic Accounts
at Legora
London, United KingdomOn-site
Responsibilities
- Ensure client feedback is channelled internally to the correct internal stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress via the Engagement Manager.
- Analyse complex law firm data and translate it into meaningful updates within presentations.
Requirements
- Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
- We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
- Comfortable and enthusiastic about being on client site whilst demonstrating Legora values at all times.
- High attention to detail and strong organisation skills — the ability to manage multiple priorities and follow through reliably.
- Advantageous — system skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce.
Additional details
- ABOUT US Legora is redefining how legal work gets done.
- We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
- By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays.
- We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
- Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego.
- If you’re driven by impact, pace, and raising the bar. This is the place.
- The Role This role will support the Strategic Accounts Engagement Director and Engagement Manager to ensure that a number of our major law firm and FS clients are receiving consistently high client service and they are constantly finding value in Legora.
- We are looking for someone that enjoys understanding a smaller group of clients in a lot of depth and who is driven by ensuring the partnership thrives.
- Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager.
- Keep abreast of client feature requests and how these are progressing on the Legora development roadmap whilst ensuring proactive management of client communications.