Technical Support Engineer

Requirements

• experience that addresses the customer's needs in all stages of the customer service life cycle within Qualys.
• Qualifications The ideal candidate will have hands-on solid Networking, IT security and Windows troubleshooting knowledge. Should have previous
• experience in a Technical support role, and must be able to adapt quickly to any technical challenge. Must have a strong Windows foundation and/or solid Linux/Unix
• experience in an enterprise environment.
• The candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred.
• Applicants should have a deep understanding of network services and how they work from a protocol/configuration level.
• experience in a technical support role. Vulnerability Management, Web Application Security/Firewall application support experience is preferred.
• In-depth TCP/IP understanding.
• LAN/WAN infrastructures.
• Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
• Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
• Bachelor of Science, preferably with a major in Computer Science or equivalent
• Previous API support and Regex knowledge.
• Understanding of scripting languages like Bash, Python, Powershell, etc. Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
• Oracle and Microsoft SQL knowledge is desirable.
• CCNA, MCSE, CISSP, CompTIA Security+, and CEH are highly desirable.
• Experience with Customer Support and Development Tools (Salesforce, Jira, etc.) Willing to work in rotational work hours.

Contact

• The role will provide support via phone, email, and WebEx focused on several different Product module which Qualys offers https://www.qualys.com/solutions/ over SaaS (Software as Service) platform.

Additional details