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Posted 11 hours agoAssociate Product Usage Analyst (Philippines Remote)
United StatesRemote
Responsibilities
- Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation.
- Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin.
- Document processes and procedures where needed and proactively identify improvements.
Requirements
- Qualifications Bachelor’s degree or relevant experience.
- Experience in building internal and external customer relationships. 3+ years in a successful customer care role. User
- experience of ITS preferably Zendesk.
- Fluency with using MS Excel or/and Google sheets to an advanced level. Past
- experience of working in an data driven role, where a high attention to detail is required in order to surface and investigate potential trends. Understanding of SaaS.
- Experience in understanding suspicious activity in Turnitin.
- Familiarity with reporting with a will to develop these skills.
- Awareness and understanding of the education sector.
- Ability to work in a fast-paced environment whilst managing multiple priorities.
- Ability to work independently and perform under pressure.
- Broad knowledge of online software and relevant technologies.
- Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners.
- Ability to flex time in order to be able to lead and attend meetings in multiple time zones.
- Experience and understanding of cultural differences and how misuse may be viewed and treated within different regions.
Benefits
- While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.
- Beyond compensation, you’ll
- In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges.
- Benefits Remote First Culture Health Care Coverage
- Competitive Paid Time Off Self-Care Days National Holidays
- Access to Modern Health (mental health platform) Parental Leave
Contact
- Additional Information Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay.
Additional details
- Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education.
- For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world.
- Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
- Protecting the value of an authentic education is at the heart of who we are.
- Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
- Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
- Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
- Job Description The Associate Product Usage Analyst will support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts and work with internal stakeholders to identify trends in investigated cases.
- Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products.
- Provide feedback around emerging trends in the misuse of Turnitin Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions.