NOC Dispatch Manager

📍 Mexico, Mexico·🏢 On-site

Responsibilities

Drive resolution of customer issues by ensuring timely and accurate dispatch and coordination Oversee ticket flow and coordination with technical support and field service teams Establish and maintain performance standards to meet customer and contractual

requirements Monitor team performance, identify trends, and drive continuous improvement initiatives Develop and maintain favorable relationships with internal stakeholders, escalation teams, and regional partners Ensure consistent communication and alignment across shifts, teams, and regions Manage staffing, scheduling, and shift coverage to support business needs Drive a culture of accountability, responsiveness, and customer-focused execution #LI-DR2 Basic
Requirements High school degree or GED is required. Bachelor’s degree is a plus. 5+ years of
experience managing supervisors or teams is required.
Experience working in a 24/7 operational environment Strong leadership, communication, and organizational skills
Experience developing collaborative relationships across cross-functional teams Proficient computer skills with emphasis on Windows and Google-based applications Travel

experience in customer service, service desk, or dispatch operations is required. 2+ years of leadership

Company Overview At Motorola Solutions, we believe that everything starts with our people.
We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.
We build and connect technologies to help protect people, property and places.
Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Connect with a career that matters, and help us build a safer future.