Senior Customer Service Representative with German

Ro Romania Srl, RomaniaOn-site

Requirements

facing environment, preferably within the automotive or industrial environment. Proven proactivity and ability to work within an international environment with various stakeholders, often remotely. Strong user level in MS Office applications, relevant SAP transactions (Order Management & Quality Management), and key operational reports in EDW in OTC. Ability to establish strong relationships and collaborate efficiently with customers through effective communication, both via calls and written channels. Broader understanding of Goodyear’s end
hybrid. Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar
Berg, Luxembourg, strive to develop state
art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Ordering). Order Management: Follow up on all orders and business inquiries to ensure a customer
centric approach through flawless order processing and reliable order confirmation. Take proactive actions with internal partners as necessary. Report and monitor orders against forecasts and highlight deviations to Demand Planners to improve forecast accuracy and stability. Quality Management: Enter and process customer claims in the Quality Management (QM) module. Drive swift and complete resolution of QM notifications and provide timely and transparent feedback to customers. Maintain a good understanding of all relevant Order

About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go. Why This Role Matters As a Senior Customer Service Representative , you will manage customer orders end