Escalation Manager

Additional details

• Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
• We empower car dealers and manufacturers to fully embrace digital transformation.
• How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
• We use cutting-edge technology to link our clients’ systems, departments and sites.
• We provide an open technology platform that’s shaping the industry for the future.
• We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
• Want to be part of it? Purpose of role To deliver get-well plans to top tier customers, reducing dissatisfaction and fostering the right environment for cross-sell & up-sell opportunities To coordinate with other Keyloop functions to ensure customer issues are resolved satisfactorily To balance the needs of the urgent against the day-to-day demands of the general customer population To be aware of and flag potential risk with our customers