sales
Posted 1 weeks agoSenior Sales Tools and Process Manager
at Discord
On-site
You are nearing today's limit. Upgrade for unlimited access.
Responsibilities
- Own the Salesforce business
- Define data governance standards including pipeline hygiene, field definitions, and object architecture across all revenue pillars
- Design and operationalize the end-to-end sales process: from pitch and proposal through pricing, legal review, deal execution, and post-sale handoff across all revenue lines
- Create process documentation, playbooks, and guardrails that standardize how deals move through the funnel; identify and eliminate bottlenecks by mapping workflows and benchmarking cycle times
- Define and drive the AI and automation roadmap for Discord B2B, identifying high-impact opportunities across the full revenue lifecycle and deploying solutions that reduce manual effort, accelerate decision-making, and unlock new operational capabilities for every team in the organization
Requirements
- Reporting to the Sr. Director of Revenue Operations, you will be the single-threaded owner of Salesforce platform management, end-to-end sales process design, and AI-driven operational enhancements.
- Serve as the primary RevOps interface to Engineering and IT for Salesforce development, managing prioritization, sprint intake, and release coordination
- Deep Salesforce expertise including hands-on configuration, flows, custom objects, and reporting; Admin certification preferred
- experience deploying AI and automation solutions in a revenue operations or GTM context
- Experience in advertising, gaming, subscription/consumer revenue, or platform businesses is a strong plus
Experience
- 8+ years in Revenue Operations, Sales Operations, or Business Operations with
Benefits
- The US base salary range for this full-time position is $232,000 to $261,000 + equity + benefits.
- Our salary ranges are determined by role and level.
- Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
- Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits. Why Discord?
Additional details
- Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games.
- Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
- Discord is looking for a Senior Manager, Sales Tools & Process to own the systems, workflows, and automation that power how Discord B2B sells and scales across business units.
- Serve as the central evaluator of all new tools, platforms, and vendor solutions for Discord B2B, owning the end-to-end process from discovery and pilot through procurement, rollout, and adoption measurement to ensure every investment drives measurable gains in seller productivity and operational efficiency.
- Partner cross-functionally with Sales, BD, Product, PMM, Legal, Finance, Accounting, Business Systems, and Engineering
- experience owning sales tools and process at scale
- Proven track record designing end-to-end sales processes across complex, multi-product organizations Demonstrated
- Strong technical fluency across APIs, data pipelines, and integration architectures; high agency and comfort building structure where none exists •
- Discord plays a uniquely important role in the future of gaming.
- We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses.