other
Posted Apr 1Account Director - Superintelligence
at Lambdalabs
Remote
Responsibilities
- Build and deepen relationships across a broad range of stakeholders including end-users, decision-makers, and executives.
- Align on a joint success plan, including a roadmap for mission critical workloads and their associated compute demand plans.
- - Establish customer health metrics and target benchmarks (user adoption, utilization, support metrics, sentiment, retention, and expansion); create remediation plans where off track.
- - Drive customer onboarding and lifecycle processes - ensure seamless cluster deployment, adoption; understand and advocate for new feature requests as they present themselves.
Requirements
- Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers.
- Our customers range from AI researchers to enterprises and hyperscalers.
- If you'd like to build the world's best AI cloud, join us. *Note: This position requires presence in our San Francisco office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.
- You will be measured based on customer uptime, sentiment, and retention; and you will balance your own direct contributions with project management of Lambda internal teams to deliver structure, accountability, and results.
- You will understand the customer’s business goals, create demand plans, and help turn their AI strategy into flawless execution. Key
- Responsibilities - For your assigned book of business, define and lead the overall account strategy for Lambda’s AI infrastructure platform, ensuring customers derive maximum value and achieve agreed upon measurable outcomes. - Serve as a trusted advisor.
- experience in Account Management, Customer Success, or equivalent, ideally within cloud infrastructure or AI/ML-focused companies.
- - Strong technical understanding of cloud infrastructure, GPU/AI workloads, developer workflows or related fields; able to engage with ML/AI researchers and engineering teams, yet translate outcomes into business value.
- - Nice to have: background in AI hardware, GPU clusters, HPC, or large-scale cloud infrastructure.
- About Lambda - Founded in 2012, with 500+ employees, and growing fast - Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove - We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG - Our