other
Posted 3 days agoManager, Technical Success
at bubble
Nyc, United StatesHybrid
Requirements
- The TSM team supports both the Account Management upgrade motion (pre-sale solutioning) and the Customer Success lifecycle (technical depth, onboarding setup, WU optimization, and escalation).
- Experience owning a metric like CSAT, NPS, or TTL -
- Experience working with APIs and investigating application performance monitoring data - Has built an application or tool for the internet (Bubble
- experience strongly preferred) - Exceptional written and verbal skills; can translate complex solutions clearly and concisely - Thrives in the face of ambiguity in a rapidly changing environment; can commit to East Coast hours What will help you excel in this role: - Prior
- experience building an app or startup on Bubble for yourself or a client -
Experience
- Qualifications: - 5+ years of success management or technical customer-facing
- experience - At least one year of people management experience, with enthusiasm for a player-coach role -
Benefits
- Experience in an organization that uses OKRs and emphasizes performance against metrics Compensation: We offer competitive compensation aligned to tier one markets.
- Our estimated salary for this role at Bubble ranges from $136k - $176k.
- Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
- Benefits: In addition to cash and equity compensation, Bubble offers a robust
- benefits package equating to roughly twenty thousand in additional annual compensation: Our
- benefits include, but are not limited to: - Comprehensive health coverage - 401(k) matching - Wellness and work enablement stipends - Generous PTO - A Sabbatical program Join us! Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the
Contact
- Perhaps this job doesn't fit your background? Join our talent community https://jobs.ashbyhq.com/bubble/form/bubble-talent-community!
Additional details
- About the role As Manager, Technical Success, you'll lead a team of Senior and standard Technical Success Managers as a player-coach.
- You'll define the best practices and processes that ensure the team delivers the highest level of technical value to customers and internal partners.
- You'll own key-customer GRR and the rate at which strategic customers achieve key technical outcomes.
- This would be a great opportunity for you if: - You're a technical Bubble expert who loves solving hard customer problems - You're excited to be a player-coach — leading a team while staying hands-on - You want to own a key retention metric and the technical health of strategic accounts - You thrive in ambiguity and enjoy defining process where little exists In this role, you'll: - Lead, coach, and develop the TSM team, defining best practices and operating standards - Own key-customer GRR and the
- Location: For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area.
- Candidates who are not local must be willing to relocate for the role.
- qualifications but think you could be a match, we’d still love the chance to review your application.
- At Bubble, we encourage people from all ages, abilities, and experiences to apply.
- Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.