management
Posted Apr 20Vice President of Product
at Nooks
National Landing, United StatesOn-site
Responsibilities
- Define and maintain the product roadmap across Physical, Digital, and Expeditionary, aligning priorities with customer demand signals from Growth and financial constraints from Finance
- Own and evolve the Offerings Development Process — the gated framework governing how new products move from opportunity identification through feasibility, piloting, refinement, and launch
- Make portfolio-level prioritization decisions: what to build next, what to eliminate, what to iterate, and what to scale — and defend those decisions with evidence
- Establish and track product performance metrics post-launch, triggering iteration or sunset decisions based on revenue, margin, customer satisfaction, and operational burden
- Lead the Product Directors for Physical, Digital, and Expeditionary in translating customer needs into specific, deliverable product designs — from access policies and amenity packages to service delivery models and pricing structures
- Drive build-vs-buy decisions for product tooling and delivery infrastructure, owning vendor relationships where external solutions are selected
- Design and run MVP/pilot programs with real customers, structuring success metrics, feedback mechanisms, and clear go/no-go decision criteria
- Establish feedback loops between customer-facing teams (Growth, Operations) and the product organization to drive continuous improvement
- Build, mentor, and scale the product team from approximately 10 to 25+ people over the next two years, including hiring Product Managers, designers, and software engineers
- Establish the product management discipline at Nooks: processes, tools, cadences, and cultural norms for how product work gets done
- Develop and codify Standard Operating Procedures (SOPs) for product delivery, ensuring offerings can be replicated consistently across Nooks sites THE SKILLSET:
- Track record of managing a product budget and making build-vs-buy decisions with financial accountability
Requirements
- You’ll arrive with a strong thesis for how product decisions should be made, and you’ll build the systems, processes, and team to execute on it.
- Experience in a startup or high-growth environment where you built product processes and teams from early stages