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Posted 2 hours agoTechnical Success Analyst
at Marqeta
Toronto, CanadaOn-site
Responsibilities
- Lead the charge on initiatives such as presenting integration guides for on-boarding customers, leading the internal voice of the customer sessions for critical solution challenges, or celebrating the launch of a key new product feature that you pushed forward.
- Build expertise by learning from the Product and Technology teams who develop the platform and solutions.
Requirements
- The Technical Success team sits within our Go-To Market (GTM) organization and is on the critical path for revenue.
- Over time, you’ll be able to zoom out to see the bigger picture, and identify downstream impacts or “gotchas” before they occur.
- Proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
- Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms •
- Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
- Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules •
- Experience in the B2B technology space, with a knack for understanding what makes businesses tick and what drives their growth •
- Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision Nice-To-Haves
- Bachelor’s Degree in Computer Science or related area
- – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
- – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Experience
- 3+ years of technical customer-facing work
Benefits
- Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision.
- Proactive problem-solver : Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision.
- Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side Your Manager Corey Flewelling Compensation and Benefits
- When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
- The new-hire base salary range for this position, reflected in CAD, is: 77,000 - 96,000
- We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
- Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development Family-forming
- benefits and up to 20 weeks of Parental Leave About Marqeta
Additional details
- As a Technical Success Analyst and a valued member of the Technical Success team at Marqeta, you will serve as a trusted technical and payments advisor for our customer base.
- In an API-first, technology driven company, there is no customer success without technical success! You will:
- Be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships.
- In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.
- We work Flexible First . This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!
- Trusted Technical Advisor : Whether you’re working with Marqeta’s business development and sales teams to analyze
- requirements for a new opportunity, or providing technical advisement for an ongoing implementation to ensure its success, you’ll be the trusted technical expert for your customers.
- Your fellow Marqetans will rely on you to ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live.
- You’ll approach issues with empathy, putting yourself in the customer’s shoes and delivering clear recommendations to solve their problems.
- As you learn, you’ll document your findings to train others and create standards that can be repeated across the team and organization.