Senior Product Manager

London, United KingdomHybrid

Requirements

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
experience in product, with a proven track record of shipping impactful products. •
Experience collaborating with multiple teams and juggling several projects at once
Demonstrable experience of leading a team
experience working with both qualitative customer insights, and quantitative customer data to inform decisions.
MacBooks are our standard, but we also offer Windows for certain roles when needed. #LiHyrid Policies

You’ll motivate a group of committed, smart people to do the best work of their careers What skills do I need? 5+ years

Competitive salary and equity in a fast-growing start-up
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
You’ll deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team
You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems
You’ll scope these solutions to their smallest coherent state to ship to customers as early as you can
You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release.
You’ll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.
You have a strong track record of effectively collaborating with design and are passionate about the end user experience