Technical Support Engineer - Use Cases

Marseille, FranceHybrid

Responsibilities

Knowledge Sharing & Process Improvement Documentation: Create and update technical FAQs as well as applications’ documentation and troubleshooting guides Feedback Loop: Identify recurring pain points in customers’ applications and suggest improvements to product, documentation, or support workflows.

About Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity.
We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions.
Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments.
Our offerings include le Chat, the AI assistant for life and work.
We are a dynamic, collaborative team passionate about AI and its potential to transform society.
Join us to be part of a pioneering company shaping the future of AI.
See more about our culture on https://mistral.ai/careers.
This is a unique opportunity to work at the intersection of AI infrastructure, customer success, and technical problem-solving. Key
Responsibilities Technical Support & Incident Management Frontline Investigation: Handle escalated tickets from enterprise clients via Intercom, focusing on applications and use cases built by our Solutions team, and based on Mistral products (eg. Mistral Studio, Document AI).
Experience with both frontend (React, NextJS, VueJS) and backend (Python, FastAPI) software engineering. AI Engineering:
Experience with AI and LLM applications. (bonus) Kubernetes/Helm:
Experience with deployment, scaling, and troubleshooting of applications in Kubernetes clusters using Helm charts.
Tooling: Proficiency in Intercom, monitoring tools, scripting (Bash/Python), and diagnostic utilities (logs, performance metrics).

Experience: 3+ years in technical support, software engineering, or LLMs, with a focus on end-to-end systems. Technical Skills Hands-on