Provider Operations & Strategy Lead

On-site

Responsibilities

- Build support into an operating system: Take the function from an inbox to a scalable infrastructure so Sailor can absorb 10x provider volume scalably.

Sailor Health is building the AI-native health system for happier and healthier aging.
Sailor offers virtual mental health, care navigation, and wellness classes, AI coaches, and AI care agents.
You'll enjoy getting to know our providers and understanding their pain points as much as spending afternoons building AI-native operational systems with our engineering team – and you'll value long-term strategy as much as solving the problem in front of a provider today.
You’ll build AI support agents with our engineers and own the support product. - Write and enforce operational policies: Draft and roll out the policies that govern provider operations: payroll, holidays, patient no-shows… - Deliver hard conversations directly: Own provider churn-risk and consequential conversations with providers.
Demonstrated track record of exceptional achievement in at least one dimension. - Thrives in ambiguity — and structures it.
You coach to the actual gap, not around it. - AI operator.
⚡️Go Fast and Far: We have a burning sense of urgency AND we go the extra mile. 4.

The pace is high; people who thrive here move fast, take initiative, and get energized by dynamism and ambiguity. - 3+ years of experience, with at least one of: prior ops or product role at a fast-growing startup; consulting or finance experience.

Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor.
OUR OFFER TO YOU - 💰 Top quartile salary and equity - 🩺 Comprehensive benefits, including medical, dental & vision insurance - 🌴 Flexible PTO and sick days - 🍱 Lunch and dinner in our beautiful Soho office covered by Sailor - 🎤 Team building events - 🕺🏻 Friendliest and most dynamic team culture - ✚✚ Additional: One Medical Membership for US employees, HSA, Talkspace, HealthAdvocate, Teledoc Health OUR VALUES 1.

🏥 ABOUT SAILOR HEALTH Sailor Health http://sailorhealth.com/ is on a mission to solve the mental health crisis among older adults.

Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group.
We are honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health. ⭐
ABOUT THE ROLE Location: New York City (Soho), in office, 5 days a week.
We are looking for a relentless problem-solver to join Sailor Health as our Provider Operations & Strategy Lead.
This person will build the operations and infrastructure that give every clinician who calls Sailor home an exceptional experience.
At Sailor, we are reimagining what it means to age in America by delivering exceptional geriatric care – and that starts with setting our clinicians up for success.
The right person for this role brings that same range.
It's a role with real ownership and visibility, close to a clinical team that's growing fast and a leadership group that sees provider operations as a core part of the business.
You'll report directly to one of our co-founders and work alongside our Clinical Director and Provider Growth Lead.
You'll also coach the exceptional team currently running provider support. 💻 YOUR KEY