engineering
Posted 1 hour agoDedicated Linux Desktop & Devices Support Engineer, Singapore
at Canonical
On-site
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Responsibilities
- Investigate issues reported by customers by researching and escalating issues
- Track record of going above-and-beyond expectations to achieve outstanding results •
Requirements
- Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.
- This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
- experience on the full Desktop and Server technical stack at Canonical.
- From problem qualification to full resolution, you will own and manage your cases.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) •
- Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Ability to navigate effectively stack traces and logs, and advise on next steps.
- Solid understanding of OS and Application level bugs and when to escalate to the correct team.
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Programming fundamentals in any language.
- As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software.
Benefits
- We consider geographical location, experience, and performance in shaping compensation worldwide.